Refund & Return Policy (Tiles & Sanitary Wares)
For Tiles
1. Tile exchanges must be made within 14 days of purchase.
瓷砖的退换必须在购买后的14天内进行。
2. The customer must present the invoice upon making the exchange.
顾客需提供税务发票才能进行退换。
3. Exchanges are only accepted for complete boxes of products and packaging, which must be in good condition, completely intact, with clear, legible codes and QC numbers. The exchanged tiles must have a minimum stock balance of 15 boxes in our warehouse, and the QC numbers must be the same to be accepted.
退换仅接受完整的产品和包装，包装必须保持良好状态，完全完好无损，并具有清 晰可读的代码和QC号码。对换的瓷砖必须在我们的仓库中至少有15箱的库存余额，并且QC号码必须相同才能被接受。
4. The exchanged amount will be deposited into the customer's account and must be used within 150 days; otherwise, it will be considered forfeited.
退换金额将存入顾客账户，并需在150天内使用，否则视为自动放弃。
5. An administrative fee will be charged for product exchanges, determined by the quantity of items returned or the number of boxes. For detailed handling fee terms & condition, please check with our sales advisor.
退换产品将收取行政费用，费用金额根据退货数量或箱子数量而定。详细的处理费用条款，请咨询我们的销售顾问。
6. For collection returns, there's a minimum charge of RM40 per trip, and additional charges of RM4 per box. (Follow transport charges chart) For self-returns, the charge is RM2 per box.
载送退货最少RM40/趟，另加每箱收取RM4/箱起(根据送货价钱表)。自行退货每箱收取RM2/箱。
7. The risks associated with this exchange are the responsibility of the customer.
退换产品所涉及的风险由顾客承担。
8. If the delivery team is scheduled to deliver, but the goods cannot be unloaded on the same day and require re-transportation, the customer will need to bear the transportation costs. These re-transportation costs will be determined based on the destination area, starting from RM50 for the Johor Bahru area, regardless of whether the delivery team has reached the site or not.
当送货团队已经安排好送货，但货物无法在当天卸载并需要重新运输， 顾客将需要承担运输费用。无论送货团队是否已经到达工地，重新运输费用将根据目的地地区确定，费用从新山区的RM50起。
9. Jubin BMS (1990) Sdn Bhd reserves the right to make the final decision on product exchanges
宝马砖业(1990)有限公司有权做出最终的商品退换决定
Non-Exchangeable 不允许退换
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Special order 特别订购
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Clearance / Display / Sample Item 清货/展示/样品产品
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Tile (AC) , (B) , (C) Grade and (Mix Lot) 等级砖
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PVC & S/Steel Tile Trim / Fluted Panel塑料与不锈钢瓷砖边条 / 槽板
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Mosaic / Cove / Glass Block马赛克 ， 圆角 ，玻璃砖
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Adhesive Cement, Chemical, Color Grout胶灰，化学药水， 彩色补缝剂
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Marble Shelf / Natural Stone / Pebbles Stone置物架，天然石头，石米等
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Water Jet, Deco & Spot Tiles装饰和特色瓷砖
For Sanitary Wares
1. Sanitaryware exchanges must be made within 14 days of purchase.
卫浴产品的退换必须在购买后的14天内进行。
2. The customer must present the invoice upon making the exchange.
顾客需提供税务发票才能进行退换。
3. Exchanges are only accepted for products that are in brand-new, unused condition, with their original packaging completely intact, undamaged, and with clear, legible codes, including all original accessories and manuals.
退换的产品必须是全新未使用过的状态，并且保持原包装完好的产品和包装，完全完好无损，并具有清晰可读的代码，包括所有原配附件和说明书。
4. All PWP products/free gifts must be returned together when returning goods. If not returned, customers will be charged the original price of the product/gift.
所有的优惠产品/赠品须在退换时一并退回。如果未能退回，顾客将需支付优惠产品/赠品的原价。
5. The exchanged amount will be deposited into the customer's account and must be used within 150 days; otherwise, it will be considered forfeited.
退换金额将存入顾客账户，并需在150天内使用，否则视为自动放弃。
6. An administrative fee will be charged for product exchanges, with the amount based on the product value. For detailed handling fee terms & condition, please check with our sales advisor
退换产品将收取行政费用，费用金额根据产品价值而定。详细的处理费用条款，请咨询我们的销售顾问。
7. The risks associated with this exchange are the responsibility of the customer.
退换产品所涉及的风险由顾客承担。
8. If the delivery team is scheduled to deliver, but the goods cannot be unloaded on the same day and require re-transportation, the customer will need to bear the transportation costs. These re-transportation costs will be determined based on the destination area, starting from RM50 for the Johor Bahru area, regardless of whether the delivery team has reached the site or not.
当送货团队已经安排好送货，但货物无法在当天卸载并需要重新运输， 顾客将需要承担运输费用。无论送货团队是否已经到达工地，重新运输费用将根据目的地地区确定，费用从新山区的RM50起。
9. Jubin BMS (1990) Sdn Bhd reserves the right to make the final decision on product exchanges
宝马砖业(1990)有限公司有权做出最终的商品退换决定。
Non-Exchangeable 不允许退换
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Special order特别订购
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Clearance / Display Item清货/展示产品
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Fan 风扇
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Grating 排水沟盖板
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Kitchen Appliances 厨房电器
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Sauna Room, Shower Room 桑拿房、淋浴房
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Special Promotion / Discounted Item 特价品
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Products that have been modified or installed经修改或已安装的产品
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Stainless steel sink with drilled holes 开孔的不锈钢水槽
Product Receipt and Return Policy :
1. To protect your rights, please carefully check the product's code, QC, size, quantity, and color upon receipt. Ensure everything is correct before signing the delivery note.
2. The company will not be responsible for any damages caused by human error after fragile products have been signed for.
3. Before laying tiles or installing any products, please review the instructions on the packaging. Dry-lay at least 2-3 boxes of tiles prior to installation and check for
color tone, size, texture, and any visible defects. If you have any questions, please contact our sales personnel immediately.
4. Once products have been laid/installed, no complaints will be accepted, and the company will not be liable for any damages caused by improper use or installation.
5. The company will not accept any requests for returns, exchanges, or refunds, nor any complaints, for products purchased under "AC, B, C grade, Mix Lot, and Clearance Sale stock".
6. All goods are non-refundable after purchase. Returns and exchanges must adhere to the company's return and exchange policies and regulations.
